Returns
Welcome to Mug World's Returns Policy page. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.
Return Policy
Eligibility
- Return Window: Returns are accepted within 30 days of the original purchase date.
- Condition: Items must be unused, in their original condition, and in the original packaging to be eligible for a return.
- Proof of Purchase: A receipt or proof of purchase is required to process your return.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods such as coffee.
- Customized or personalized items.
- Gift cards.
Return Process
1. Contact Us: To initiate a return, please contact our customer service team at JMichealCreations@gmail.com. Provide your order number and reason for the return.
2. Receive Instructions: Our team will provide you with detailed instructions on how to return your item, including the return shipping address.
3. Ship the Item: Securely pack the item in its original packaging and include the receipt or proof of purchase. Ship the item back to us using a trackable shipping method.
4. Return Approval: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your return.
Refunds
- Approval: If your return is approved, we will initiate a refund to your original method of payment.
- Processing Time: Refunds are typically processed within 7-10 business days after we receive the returned item.
- Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., you received an incorrect or defective item).
Exchanges
If you need to exchange an item for a different size, color, or product, please contact our customer service team. We will guide you through the exchange process. Exchanges are subject to product availability.
Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at JMichealCreations@gmail.com. We will arrange for a replacement or refund, including any applicable shipping costs.
Contact Us
If you have any questions or concerns about our returns policy, please don't hesitate to contact us.
Email: JMichealCreations@gmail.com
Phone: (603) 809-3869
Thank you for shopping with Mug World. We appreciate your business and are committed to providing you with the best customer service experience.
Return Policy
Eligibility
- Return Window: Returns are accepted within 30 days of the original purchase date.
- Condition: Items must be unused, in their original condition, and in the original packaging to be eligible for a return.
- Proof of Purchase: A receipt or proof of purchase is required to process your return.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods such as coffee.
- Customized or personalized items.
- Gift cards.
Return Process
1. Contact Us: To initiate a return, please contact our customer service team at JMichealCreations@gmail.com. Provide your order number and reason for the return.
2. Receive Instructions: Our team will provide you with detailed instructions on how to return your item, including the return shipping address.
3. Ship the Item: Securely pack the item in its original packaging and include the receipt or proof of purchase. Ship the item back to us using a trackable shipping method.
4. Return Approval: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your return.
Refunds
- Approval: If your return is approved, we will initiate a refund to your original method of payment.
- Processing Time: Refunds are typically processed within 7-10 business days after we receive the returned item.
- Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., you received an incorrect or defective item).
Exchanges
If you need to exchange an item for a different size, color, or product, please contact our customer service team. We will guide you through the exchange process. Exchanges are subject to product availability.
Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at JMichealCreations@gmail.com. We will arrange for a replacement or refund, including any applicable shipping costs.
Contact Us
If you have any questions or concerns about our returns policy, please don't hesitate to contact us.
Email: JMichealCreations@gmail.com
Phone: (603) 809-3869
Thank you for shopping with Mug World. We appreciate your business and are committed to providing you with the best customer service experience.